Get Quick Answers with Live Chat
Toggling between emails and multiple sites can be aggravating.
- Quickly resolve questions within the platform.
- Access the entire statement, activity history, error log, and bill's PDF version in one place without leaving the screen.
- Keep all notes and important documentation in one place with the Activity History.
Now all billing questions are asked and resolved within the platform.
It enables the operators and customers to interact via a chat-like tool within the platform. This feature simplifies the communication process and makes it easier for customers to provide direction on how an invoice should be handled if there is a late fee, prior balance, or extra charges when needed.
Transparent Communication for Every Bill
Energy managers now have quick and easy access to billing operators and customer success managers during operational hours via the integrated chat box. This feature allows customers to view their entire statement and see its activity history log, error log, bill’s PDF version, and conversations without ever leaving their current screen. No more having to toggle back and forth.
Live Chat feature is simple.
Like many messaging apps, type your question for anyone to answer or tag a specific person/group you want to address. A notification will alert the billing operators or tagged persons that a new message needs attention.
The Activity History will always stay with that bill. Now you don't have to worry about losing any notes or important documentation. You can go back to a particular bill and review all the pertinent information.
Explore Flexibility and Support Features
